Customer Testimonials
CPO jaguar F-PACE. Dead battery first night home. Now less than 1k miles and I have to change rotors and brakes. How can this pass cpo? Don't trusted everything they say.!
Terrible service; the service manager Matt refused to look at our car because we were gay. It’s so disappointing. I will never be visiting nor recommending this place to any of my friends.
I had my care to that shop for 4 times. Check engine light comes on and the first time they said it will go away. No worry. Second time after diagnostic and charging for warranty deductible they replaced a censor. The light came back a month later and I called them, and they said just drive and write down how many miles you drive when the lights come back. Did, every average 200 miles the light would come and disappear after a day or two. Took back again third time. They charged for diagnostic, and they said it was a loose clamp ... Read More DealerRater - Dec 13, 2024
I had a great experience. The staff (Gurlal Brar, Andy Nestor and Mitchell Wallace) took the time I needed to make sure I understood everything. I bought a used vehicle and felt they listened to my concerns. There were no surprises and I left feeling good about my decision.
Worst car buying experience ever. Perfect example of a shady, sneaky, con artist thief car dealership. Salesman, general manager,Ryan, finance officer and even the receptionist are all liars. They took advantage of a first time car buyer and stole $5000 from her when she returned the vehicle after 4 days of ownership due to mechanical issues that they werent honest about. Wouldnt return phone calls and only offered to buy the car back for less than it was purchased for 4 days earlier. The car is now back on their lot with an even higher price tag than what we originally purchased ... Read More DealerRater - Jul 27, 2024
Giogianfranco is an exceptional employee!!! He is always courteous, listens to our needs, and delivers exceptional service!!! I would recommend Haron’s Jaguar to everyone- Really cannot beat the service!! Thank-you to the service department and to Gio!! He always gets the job done in 5 Star fashion!! Margaret & Milan Nelson
Salesman was not informative when he sold me car.. sold RR approximately 3 months after purchase. I would never deal with Haron again. The only person I would deal with is Tom in maintenance very cordial!
This is the second jaguar XF I have brought from Haron Jaguar in Fresno, my first one 2022 jaguar XF was totaled in a accident. David was the sales person that help me the first time and the one I reached out to to order my 2024 Jaguar XF due the great service I received. David worked with my wife and I to get the best deal possible. Even after I brought the first XF he stayed in touch and answer all my questions and if did not know he would find out. The rest of the staff were also helpful in ... Read More DealerRater - Jul 24, 2023
Very poor customer service. No integrity from Sales person. Laughed at by Service rep, over charge for service. Will never go again.
Ray has does an excellent job taking care of my vehicle. This is my second Range Rover and he’s always been my advisor.
David did a great job explaining my new Range Rover, I absolutely love it, it drives beautifully.
The people were there to help - they wanted to help me problem solve a maintenance / service issue with my Volvo- and they weren’t opposed to thinking out of the box. One service pro named Gianfranco worked patiently with me and let me speak with the mechanic who explained exactly what he tried - then he wrote up what I could do. Gio also had a colleague (forget his name) who helped me find a used part online - which he evaluated with the help of a mechanic so I could order it when the manufacturer reported that the ... Read More DealerRater - Apr 8, 2023
Wonderful people, helped us out in a crisis situation with car club on the road. Great interactions and great dealership!
The dealership was first class clean and inviting Chris was a great sales person and very helpful.
Exceptional service! Completely satisfied with the service provided by my sales representative! I had my Land Rover serviced at Haron for the first time last month and everyone is extremely helpful, kind, and informative with any questions or concerns I had!
Ray is great to work with. He has taken care of me vehicle when it’s needed.
I’ve had my Jaguar Serviced several times and I’m very pleased with the service and the professional attitude of everyone extremely informative and helpful no matter what questions I have come up with they’ve been able to answer to my satisfaction And the service Video Of your vehicle is a big bonus.
I have only positive things to say about my experience while waiting for my car to be serviced. My sales representative was very nice and kept me informed of what was happening. Look forward to seeing you again next year.
This was a warranty repair of 2 items - dripping spray unit and low battery. Since I live 3 hours away the service I had to coordinate the part with service/parts to have the part on hand - other wise it would have been 2 trips. Although it took all day, both issues were solved and repaired - check valve replaced and new battery installed. I learned new things to help keep the battery in better shape. They got new info on what to do on the repair issues (my check valve issue on the wiper spray was a new one for ... Read More DealerRater - Dec 22, 2022
I pulled up to the dealership to see my new vehicle sitting out front in perfect, detailed condition and I knew I had made an excellent choice in vehicle and dealership. This was an amazing experience.
Gurlal and Eric were both super helpful in helping us buy our car. They were informative and catered to our needs. They made the car buying experience truly stress free. Would recommend them and this dealership to my friends!
Great experience…looking forward to my next service…I really appreciated being treated like a VIP… customer service like that doesn’t exist anymore.
Fast service, friendly staff and great atmosphere. Will be back for all my Jaguar needs.
Hey the guy who represent me today he os vry helpful nd understand me nd great thing is he did great what i need to whip
They didn’t do a complete expansion in my car they did everything too fast they missed a couple of things this is the second time that happens to me Maybe next time I gotta go to Bakersfield instead
First time at this dealer and I had an overall great experience! Everyone from the receptionist to the sales and finance personnel had an excellent and professional attitude. If I am ever in the market for another vehicle in the future, they will definitely be my first choice.
Friendly and Professional! Gio was both and more! Knowledgeable, Courteous and everything was fixed right and when promised!
Ray Caldwell kept informed with service of the car, and also helped us with a Lyft driver too. Thank again
All was as described and done on time. Car was washed as well. Happy Camper
Fantastic service and updates on my car… personel and car was immaculate when I picked it up!!!
I am new to the area… I will rate my experience as the same fantastic service I received from Ventura County… very very pleased… !!!!
Very disorganized operation. They don’t call back with requests. People are friendly though. I feel for them working in an odd system.
Greatest staff and work , can’t beat Harons overall service and care of their customers
I arrived at the dealership service department without an appointment and Erik was eager to help. He went above and beyond to make sure I was helped in a timely manner. He was very nice and personable to me. That's very refreshing knowing that he cared about my concerns. I highly recommend this service department and will definitely use them again with pride and recommend that other stop by to see Erik.
A very pleasant experience with genuine staff that treated us like family. I would highly recommend them.
Very displeased with the lack of response I am getting with Kathy. My vehicle was registered in California and I live in nevada! I was told I would receive a refund check for registration and I have not heard from anyone! My vehicle cannot be registered in Nevada and California
Purchased a 2020 Range Rover from out of state in November 2020 for $105,000 and after the certification fees, dealer fees and taxes was roughly $118,000. I paid CASH. I am in Ohio and they are in Fresno and I am convinced that the lack of communication from sales staff to finance to GM coupled with the fact that I purchased it from 2300 miles away added to the disregard in fulfilling basic customer obligations. There were quite a few issues with the process which I would gladly elaborate and divulge to anyone that would like to contact me.
The General Manager, Ryan Salisch is ... Read More DealerRater - Apr 26, 2021
Terrible communication, poor work, car returned dirty (greasy finger prints everywhere). All mirrors and instrument panel/car aids moved from owner preferences. Car messing up again the week after it was returned. Car was in service for > 5 weeks. Bought a certified car many of the certification check items were not completed prior to purchase. We owned the car for 2 months <2000 miles out on the car when it needed to be brought in for service.
On my second range rover. Took in for yearly service; did not get a courtesy car (expected and traditional) and car returned to me filthy. What happened to the wash. The serviceman was rude and very matter of fact. Have had several instances with this dealership. Service has really gone down hill! This will be my last purchase at this location!!!!
The service people were friendly and efficient receiving our car. We also had a ding in one of the doors. It was repaired and that day.
I had a repair done on my car. The service rep that I worked with was Tom. He was very professional and very helpful. He went out of his way to help me with an extended warranty issue.
What a beautiful showroom, too bad they have a hard time fixing my car. Got it back unfixed because of CO-VID 19. Not happy.
Had car repaired which was not done correctly. They 'farmed out' to a 3rd party vendor and they need to realize that is no excuse or concern of mine. Refused to supply a loaner and new service manager became very aggressive, rude and confrontational. This is my 5th Range Rover and have been dedicated to return to Fresno as I live in LA and it will be my last from this dealer. Out of the 5 cars, 2 have been repurchased by Land Rover because of Haron's lack of knowledge. Prior rating they bribed me to take down, will not this ... Read More DealerRater - Mar 14, 2020
I had a great experience taking my Velar in for service. The staff was very professional and knowledgeable about the needs of my service. The atmosphere while I waited for my car was wonderful as well. I wouldn’t take my car anywhere else for it’s service.
I have taken my car there since I purchased. Mikay usually takes care of me, but I understand he is ill right now. Overall the service was good, but is excellent when Mikay is there. He usually makes sure my car is washed when I receive it. Not this time.
Beautiful and professional place to purchase a vehicle. I worked with a wonderful knowledgeable lady. My second vehicle I’ve received from this place. Highly recommend
I believe this is my sixth new RR purchased from Haron. Each one gets better. The folks I worked with are service friendly, knowledgeable and customer oriented. The new facility is beautiful. I'll be back for another new one in about three years.
Great experience. Worked with Chris Plunkett and had the best car buying experience ever. These guys are the best. Highly recommend Haron Land Rover if you are in the market for a vehicle.
Worst place on earth. it took them 2 weeks to schedule my appointment and 8 hours to do my oil change. Valvoline in visalia took 45 mins and for 1/3 of the price 🤯. also never get your rims powder coated through them. you will get home and come to find out the center caps flew off or were installed incorrectly. i brought it up to my service provider and he didnt seem to care 1 bit.
As a fairly new customer I have had great service. I was given a courtesy car and appreciated the short time for the maintenance on my car. Ray was very pleasant and knowledgeable during my last visit for a service issue. Nick was also eager to assist. Truly enjoyed my visit.
I have been a customer for more than 20 years and have always had great service. The car is always ready on time and I appreciate the loaner. If Tom is busy one of the other representatives is always happy to assist.
My Service associate Myk handled all my requests and was knowledgeable and eager to assist. Very pleasant experience. Painless...I would defiantly suggest your services to my family and friends.
Tom Simpson assisted me on a recent last minute service issue on my LR4. He was very accommodating and the work was done in a timely fashion. All the service reps at Haron are friendly, knowledgeable and eager to assist. Very pleasant experience.
Excellent service at Haron’s , I wouldn’t take my car anywhere else . I was given a brand new loaner while they serviced my car .
My experience at Haron Motors was dealing with the salesman and other staff members at the dealer. I can say this that if all the sales people are any way like Richard, then i would say the dealer is pretty darn good. Thank you, R.T. Henson.
Tom Simpson at haron in Fresno was extremely helpful, customer service was great, definitely bringing my vehicle back for maintenance, when needed. Thank you Tom!
Dealt with Andy for my rare Range Rover combo. We’re in la so i was wary getting it just by photos. Transaction was easy and the truck at our door in a day! Love it.
Look elsewhere if you want the best deals on Land Rovers. We were previously happy dealing with Haron when we purchased a Range Rover. This time around, sales did not seem interested in negotiating the best deal. So we went elsewhere and found a way better deal the same day.
The whole experience with my purchase went VERY WELL with no hassles or headaches. Gordon was very helpful & knowledgeable of the inventory. I defiantly recommend Gordon to anybody looking for a Land Rover. Gordon went above and beyond to make sure I had a great experience in purchasing my car.
Always wanted a luxury car and my first stop was HARON, Had a wonderful experience with all the sales person and the finances department thank you!!
Terrible experience!!
If you need to get any sort of maintenance done on your vehicle do not come here. They don’t care about speedy service getting your vehicle back to you as soon as possible. They will offer a rental car and charge you $75 in taxes a day. What a joke. They had my car for five days to check some functions that weren’t working the final conclusion was that your car didn’t have that option which was xx. I ended up taking my vehicle somewhere else and they had fixed it. Didn’t have that function ... Read More DealerRater - Oct 12, 2019
I’ve been dealing with HARON ever since I got my first Land Rover in 2014 and they have been great. I’ve dealt with Lexus and Mercedes Benz before and Haron surpasses their level of service. Tom Simpson has been so accommodating and helpful. I wouldn’t want to purchase any other make of vehicle. They are the best in Fresno!
Fresno Haron was by far the best! Not only was the service for my discovery amazing but the customer service was by far the best! Amazing team!
I have been at Haron in Fresno since I moved to Bakersfield CA 4 years ago. Since then Myk Chay has been juts outstanding on service level. We have 1 range rover evoque and also LR4. Both cars always attended at Haron. I have only good words for their commitment to a great service. Thank you!
THE STAFF IN THE BOTH DEPARTMENTS SALES AND SERVICE, IS VERY HELPFUL, POLITE AND KNOWLEDGEABLE. BEEN GOING THERE FOR YEARS, SAME GREAT SERVICE EVERY TIME...
Beautiful new facility. Great inventory selection. No high pressure sales. Fair and honest negotiation and deal. Installation of roof racks after purchase was efficient and professional.
Have purchased new Jaguar and Range Rovers five or six times and will definitely buy from them again. Great before, during and after the purchase experience. Everyone from Randy Haron down are a pleasure to work with.
You can't go wrong here! The staff are all friendly and helpful, and bend over backwards to get things done. I can sleep soundly knowing that everything is taken care of...
We had a great experience buying our Range Rover from Haron! Process went very smooth, and we couldn't be happier! Everyone we worked with was friendly and helpful. Great Dealership!
Once again, a great buying experience at Haron. They had a broad selection of cars to choose from, and the salesmen were knowledgeable and professional. The new facility is amazing...really enjoying the new ride!
we bought a 2016 range rover. i traded my car in and got no were near what it was worth.
i asked for a deal and they said they couldnt. the bank didnot finance me after all so therefore another bank had to finance me . that new bank offered me a lower intrest rate . so therefore that told me they didnt even try to help me on a lower payment. they sold my loan as high as poss to make the most money out of me. not only that, my trade in was for sale for 29,500 when they said it was ... Read More DealerRater - May 18, 2019
Haron made our car buying experience perfect. They have earned a customer for life. We purchased a used Range Rover from them and despite being 2.5 hours from the dealership they treated us as if we were standing in the showroom. Everyone on their team - Q in Sales and Al in Finance - were amazing. I would urge everyone to purchase from Haron... they are the BEST.
Brought vehicle in to the new beautiful dealership to have a "check engine" sensor light issue. Service was done in a reasonable time as now there are enough service bays and technicians compared to the temporary facility.
Having problems with a 2019. Haron is trying to remedy concerns after a rough start. Have to give them credit, but it did take some persistence.
I wasn’t sure what I was going to do, the salesman was very patient and answered my long list of questions and went through all options without making me feel pressured.. highly recommend this dealership
Things went well! Dealership was extremely busy on the day I went in. Salesman and finance person were both professional. The best part is the finance part went very quick. In and out in one and half hour.
When ever we had a problem with my Evoke, Haron Motors cares about each and every customer. Problems are always resolved in short period of time.
Since I moved here as part time resident Haris Jaguar has been the place where I can depend to service my car. Wonderful staff , timely service, reasonable charge for the things they do. I cannot say enough about the service department Ray & Mike Everyone looks the owner of the place they all speak same language “what can we do “ then you get Randy himself do follow up , I use to train people how to deal with customers at Harris no training needed. They are the pride of the valley.
Wonderful sales and customer service! Everyone was very attentive and it was an easy and stress free transaction. They answered all of our questions and helped us every single step of the way.
Superb door - to - door customer service. My evoque was displaying a check engine light and the dealership (which is 150 miles away) arranged for my vehicle to be towed to them and once service was complete they arranged to have it towed back to me...free of charge. I have NEVER experience such a level of customer service from any other brand.
Service department met all expectations, I had planned to wait for repair, but a vehicle was made available for my use. I was able to return home/out of town and then dive back after all repairs and auto detailing completed(my Evoke looked great).
We had a great experience leasing our 2018 Range Rover Sport. Despite the fact that they are currently in temporary offices we still received fantastic customer service and didn't feel rushed.
Made an appointment to have our new Velar service for a couple of computer glitches that were happening. We were told to bring it in the following Monday. No big deal, we thought. Brought the car in, told the service manager that we expected it back by that Thursday, our original salesman we had set up for us to have a loaner (this was very kind). When we did not hear from the service team on day three of it being in their department; my husband called to check on status; he had to ring them twice, because he was ... Read More DealerRater - Jul 22, 2018
Had a great experience through the sales process and the sales team. Love my 2017 Range Rover Sport. When it came to my first service experience (1 year service), i was very disappointed. Made my appt to drop my vehicle off at 8am for service and software update. First i had to find a service adviser, Dropped my car off and expected to get my car back by end of day. Never received an update until I called in myself late that afternoon only to find out they hadnt even taken my vehicle in to start on it! Next day, same thing, ... Read More DealerRater - Jul 13, 2018
We just traded in our Sport for a newer HSE fully loaded and have to say we are extremely Happy! Richard our salesman did a Great job of having the Range Rover ready for us on Fathers Day too test it out and we took it home within a few hours. We’ve had a Great experience from our salesman to our Financer Al all the way to our Service Advisor Mr Mike aka Mr. Sumoan. We’re definitely Happy with both experiences we’ve had and hoping for another one Day!
This dealership doesn't value its loyal customers. I have dealt with the service department now for 7 years. I have consistently found them to be well below the standards of other dealerships. The service advisors (Myke and Ray) do very well communicating with me. However, the routine service always take longer than expected. The other annoying thing is their nickle and dime approach with loaners. They never have a Land Rover loaner, it is always a very basic low model Jaguar with no options. If I go to any other dealership, they give me at least the same brand of ... Read More DealerRater - Jun 18, 2018
we have two Land Rovers one is the sport the other the sedan love them both Service is very good. They take care of us 100%!
Always taken care of with the utmost respect and courtesy!! Love having a loaner car so I don't have to depend on someone picking me up. I can continue on with my busy day... So thankful for this dealership in my hometown!!
Dealership is in construction. Brought car in for an exhaust check and had an appt but sat for 2 hours. I think there was some miscommunication. Service rep didn’t make it in by 9:00 appt therefore follow up was very slow
We have about 10 cars purchased from Haron The service staff is very accommodating gets the job done and always keeps me informed on every detail of the service. Very proud of what this dealership has brought to the city of fresno Family owned business that has exceeded thank you again for all your hard work!! Elena Stefanopoulos
I had a wonderful experience while buying my Range Rover Evoque. My saleman, Nickolas, was polite and answered my every question. The sales manager was professional and purchasing my Range Rover was quick and easy. Haron is a superb dealership.
I found the car on cars.com and connected with Richard Wadda. He was very communicative, provided information, the back & forward around the purchase price was effective and after we agreed, he stayed on top of the transaction and all the overnight paperwork. He also assisted in the transport process. Made it easy and will definitely purchase from Haron again. Was a Range Rover SC 5.0L certified. Car came spotless and exactly as shown in the pictures.
My battery that was replaced a year ago at Haron was found to be problematic by AAA towing. When I was driven to the garage, an unfriendly man eating a taco instructed me to walk past 2 abandoned houses to get to the makeshift main office. I waited for several hours for my battery to be changed, maybe because the man was still eating his taco. At least I didn’t get a Ford rental car while they took several days to change a battery. I didn’t work my whole life to buy a superior car without superior service. I ... Read More DealerRater - Nov 16, 2017
Bringing my Range Rover Sport in for an Oil Change to Haron is a treat & not a chore! I am always greeted with a warm welcome and treated like a VIP!! They went above & beyond to make sure my vehicle was thoroughly gone through before they released it back to me. A nail in a rear tire had caused a slow, bothersome leak that we could not find. Ray called in an outside tech to address the issue & made sure that the tire was taken care of. They provided a rental care for me to use & ... Read More DealerRater - Nov 16, 2017
We bought our "certified" 2014 Range Rover Sport approximately 6 months ago and have driven under 3,000 miles. We have already had various issues requiring service, but on this last service we were charged almost $800. We were told that the car required a "major" service. We questioned this, but the dealership would not acknowledge the short length of time we've owned the vehicle or the low mileage. We believe the car should not have needed a major service yet. We have also requested numerous times a copy of our sales agreement. We signed and mailed it when we ... Read More DealerRater - Nov 7, 2017
We have owned an LR 2 and have serviced it at Haron for the last five years. They have been helpful and professional. We recently purchased a Range Rover from Haron, and we look forward to many years of a partnership in caring for our car in a fair and honest manner! We appreciate Randy Haron being interested and available if needed.
The service department of this company is excellent. They always do what they promise follow with a phone call when the service was done any problem call them back they will make it right hard to pick but Ray and Randy are the best in folowup and caring . For a small city that is a family business .
I recently had a home fire. My car was burned, total loss. I reached out to Jim Haron and I received a call from Randy Haron within the hour. The Haron family rolled the carpet out for me. Ryan and Chris took wonderful care of me in my time of tradgy. The Range Rover I wanted was not ready so they put me in a beautiful Jaguar until my car came in, which was two days sooner than expected. This is my second Range Rover and my service was always the best.
Worked with Richard and a Gordon who were both easy to deal with and never felt any pressure. Both Super knowledgeable which made it really easy to but our RangeRover Sport. The Service Dept was absolutely Perfect no Pressure no unnecessary fixes I definitely give them an A+! Keep up the Good Work! Lawrence
My experience with this dealer is horrible. I just bought a range rover 2014 from them last than a month while I type this review. The sale man is Chris Plunkett. The saleman doesn't know what he is doing in, and keep lie to me. First lie: when I do the credit check he gurrantee that the finance team in only check internal which is Chase finance land rover only but then they send to multiple banks. I know because I have flag my credit and send notice to me once the bank wants to check credit. He then claim ... Read More DealerRater - Aug 15, 2017